> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://cammio.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Configure Automated Candidate Emails

Communication is key to a great candidate experience, especially in high-volume hiring. The Cammio platform handles the heavy lifting for you by managing five core system emails: Invitations, Reminders, Deadline extensions, Canceled notices, and Completion confirmations.

While the system automatically generates the core structure and unique links for these emails, you can add a personal message and set up automated reminders directly from the **Setup** tab of your interview template.

---

## Navigate to Automated Emails

* Open **Templates**.
* Select your **Automated Interview** template.
* Go to the **Setup** tab.
* Select **Automated Emails** in the left side menu.

![](https://storage.crisp.chat/users/helpdesk/website/-/2/d/8/c/2d8ceb79554a0200/automated-emails_13fo7py.png)

---

## 1. Decide Whether to Show Estimated Durations

By default, Cammio calculates an "estimated duration" for the interview based on the time limits you set for each question and includes this in the invitation email. If your interview includes open-ended thinking time, estimates can feel misleading.

* Toggle this option **ON** to hide these estimates from candidates.

| Use this when your configured **answer time limits** don't reflect real candidate effort (e.g., thinking time is longer than recording time).

---

## 2. Customize the Invitation Email Message

The platform sends a standard invitation email. You can add a custom message that appears inside it.

1. In **Invitations**, click **Edit**.
2. Write your message (keep it short and scannable).
3. Click **Save**.

| **Tip:** Write for anxious candidates. One warm line and a clear next step beats a long paragraph.

##### Example invitation message
> Please complete your video interview by {DeadlineDate}. Find a quiet place and use a stable connection. Your answers don't have to be perfect, just be yourself.

---

## 3. Customize the Completion Email Message

Completion emails help you reduce “what now?” uncertainty and improve candidate satisfaction.

1. In **Completion**, click **Edit**.
2. Add a short thank you and next steps message.
3. Click **Save**.

##### Consider including: 

* What happens next (review timeline if you can share it)
* Whether candidates will be contacted regardless of outcome
* An optional contact channel for questions.

---

## 4. Turn On Automatic Reminders (Email or Email & SMS)

Chasing down candidates takes time. Let the platform do it for you! You can configure the system to automatically nudge candidates before their interview link expires. Reminders reduce drop-off, especially in high-volume hiring.

1. In **Automated Emails**, enable **Send Automatic Reminders**.
2. Choose the reminder method: **Email** or **Email & SMS** (if available for your account).
3. Set **Days before deadline** (e.g., 2 days before).
4. Click **Save**.
 
---

### Troubleshooting

| Issue | How to fix it |
| ---- |
| Reminders aren't sending | Check the template deadline/expiration configuration (reminders depend on it). Confirm **Send Automatic Reminders** is enabled and the **days before deadline** value is realistic (e.g., not set higher than the time remaining). If using **Email & SMS**, confirm candidates have a **phone number** on record. |
| SMS reminders don't reach everyone | Ensure candidate phone numbers are collected and uploaded at the time of invite. Confirm the reminder method is set to **Email & SMS**, not Email only. |
| Candidates report not receiving emails | Ask candidates to check their spam/junk folder. Verify the email address in the invite list has no typos. If your organization uses strict mail filters, ask IT to allowlist the platform's sending domain. |

---

### Next Steps
* Have you finished the entire Setup tab? It is time to start building! Learn about [Setting up the Candidate Welcome Screen](/en/article/set-up-the-candidate-welcome-screen-12bzhmi/).
* Need to adjust your basic settings? Go back to [Creating an Automated Interview Template and Configure Settings](/en/article/create-an-automated-interview-template-and-configure-settings-185yb2x/).